Frequently Asked Questions

  1. What is the Notice about and why should I read it?

    The Court authorized the Notice to inform you about a proposed Settlement with Defendant. You have legal rights and options that you may act on before the Court decides whether to approve the proposed Settlement. You may be eligible to receive a cash payment as part of the Settlement. The Notice explains the lawsuit, the Settlement, and your legal rights.

    Judge Douglas L Rayes of the United States District Court for the District of Arizona is overseeing this class action. The case is called Hogsed et al. v. PracticeMax, Inc., Case No. 2:22-cv-01261- PHX-DLR (D. Ariz.) (the "Action").

    Robert Hogsed, Justin Knox, Flor Medina, Brenda Allen, and Katherine Witkowski are the Plaintiffs ("Plaintiffs"). The company they sued, PracticeMax, Inc., is the Defendant.

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  2. What is a class action lawsuit?

    A class action is a lawsuit in which one or more plaintiffs-in this case, the Plaintiffs listed above, sues on behalf of a group of people who have similar claims. Together, this group is called a "Class" and consists of "Class Members." In a class action, the court resolves the issues for all class members, except those who exclude themselves from the class. After the Parties reached an agreement to settle this case, the Court granted preliminary approval of the Settlement and recognized it as a case that should be treated as a class action for settlement purposes.

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  3. What is this lawsuit about?

    The Plaintiffs claim that Defendant failed to implement and maintain reasonable security measures necessary to protect Private Information that it maintained on its database.

    Defendant denies that it is or can be held liable for the claims made in the lawsuit. More information about the allegations in the lawsuit and Defendant's responses can be found in the Court Documents on the Documents tab of this website.

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  4. Why is there a Settlement?

    The Court has not decided whether the Plaintiffs or Defendant should win this case. Instead, both sides agreed to this Settlement. That way, they can avoid the uncertainty, risks, and expense of ongoing litigation, and Class Members will get compensation now rather than years later—if ever. The Class Representatives and Class Counsel, attorneys for the Class Members, agree the Settlement is in the best interests of the Class Members. The Settlement is not an admission of wrongdoing by Defendant.

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  5. How do I know if I am in the Settlement Class?

    You are part of the Settlement as a Class Member if PracticeMax sent you a notice indicating that your Private Information may have been compromised in the Data Security Incident, which occurred in early 2021 but was not publicly announced until June 2022. The Class specifically excludes:

    1. PracticeMax, Inc.;
    2. the Related Entities;
    3. all Settlement Class Members who timely and validly request exclusion from the Settlement Class;
    4. any judges assigned to this case and their staff and family; and
    5. any other Person found by a court of competent jurisdiction to be guilty under criminal law of initiating, causing, aiding, or abetting the criminal activity occurrence of the Data Security Incident or who pleads nolo contendere to any such charge.

    Eligible Class Members will have been mailed notice of their eligibility by the Claims Administrator, and Class membership will be verified against that mailed list. If you are still not sure whether you are included, you can contact the Claims Administrator by calling toll-free at 1-877-399-1153.

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  6. What does the Settlement provide?

    This Settlement provides eligible Class Members the following:

    1. compensation for lost time of up to three hours at $25 per hour for a maximum of up to $75 per person;
    2. compensation for ordinary losses, which are documented out-of-pocket expenses incurred as a result of the Data Security Incident, up to a maximum of $500 per person upon submission of a claim and supporting documentation;
    3. compensation for extraordinary losses, up to a maximum of $3,500 in compensation to each claimant who was the victim of actual documented identity theft for proven monetary losses; and
    4. two years of single bureau credit monitoring and identity theft protection with $1 million in insurance.

    Compensation for Ordinary Losses: Defendant will reimburse documented out-of-pocket expenses incurred as a result of the Data Security Incident, up to a maximum of $500 per person upon submission of a claim and supporting documentation, such as the following losses:

    • bank fees, long distance phone charges, cell phone charges (only if charged by the minute), data charges (only if charged based on the amount of data used), postage, or gasoline for local travel;
    • fees for credit reports, credit monitoring, or other identity theft insurance product purchased between May 1, 2021, and October 5, 2023 (the date of the Settlement Agreement);
    • compensation for lost time of up to three (3) hours at $25 per hour for a maximum of up to $ 75 per person. Class Members may submit claims for up to three (3) hours of lost time with an attestation that they spent the claimed time responding to issues raised by the Data Security Incident. This payment shall be included in the per person cap for Compensation for Ordinary Losses.
    • This list of reimbursable documented out-of-pocket expenses is not meant to be exhaustive, rather it is exemplary. Settlement Class Members may make claims for any documented out-of-pocket losses reasonably related to the Data Security Incident or to mitigating the effects of the Data Security Incident. The Claims Administrator shall have discretion to determine whether any claimed loss is reasonably related to the Data Security Incident.

    Compensation for Extraordinary Losses: Defendant will provide up to a maximum of $3,500 in compensation to each claimant who was the victim of actual documented identity theft for proven monetary loss if:

    • the loss is an actual, documented, and unreimbursed monetary loss;
    • the loss was more likely than not caused by the Data Security Incident;
    • the loss occurred between May 1, 2021, and October 5, 2023 (the date of the Settlement Agreement);
    • the loss is not already covered by one or more of the normal reimbursement categories; and the Settlement Class Member made reasonable efforts to avoid, or seek reimbursement for, the loss, including but not limited to exhaustion of all available credit monitoring insurance and identity theft insurance.

    Credit Monitoring Services: Settlement Class Members shall be offered an opportunity to enroll in two years of single-bureau credit monitoring and identity theft protection with $1 million in insurance.

    Remedial Measures: Defendant will provide confirmatory discovery regarding remedial measures taken as a result of the Data Security Incident and to confirm that it is no longer operating.

    In no event shall Defendant's total financial obligation under the Settlement exceed $3,000,000.00, including the benefits to Settlement Class Members identified above, notice and administration costs, and attorneys' fees and Plaintiffs' service awards.

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  7. How do I make a claim?

    By submitting a valid claim form by or before the claim deadline of February 24, 2024. If you received the 2022 data breach notification letter, you can make a claim by filling out and submitting the Claim Form available here.

    You can also contact the Claims Administrator to request a paper claim form by telephone 1-877-399-1153 or U.S. mail at the following address:

    Hogsed et al. v. PracticeMax, Inc.
    c/o Claims Administrator
    P.O. Box 6779
    Portland, OR 97228-6779

    Claims will be subject to a verification process. You will need the Unique ID provided on the front of your Postcard Notice to fill out a Claim Form. If you do not know your Unique ID, please contact the Claims Administrator.

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  8. When will I get my payment?

    The hearing to consider the fairness of the Settlement is scheduled for March 14, 2024, 9:30 a.m. MST. If the Court approves the Settlement, eligible Settlement Class Members whose Claims were approved by the Claims Administrator will be sent payment after all appeals and other reviews, if any, are completed. Please be patient. Eligible claims will be paid to Class Members via written check unless a Class Member chooses to receive payment electronically. All checks will expire and become void 90 days after they are issued.

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  9. Do I have a lawyer in this case?

    Yes, the Court has appointed Gary M. Klinger of Milberg Coleman Bryson Phillips Grossman, PLLC; Raina C. Borrelli of Turke & Strauss LLP; John A. Yanchunis of Morgan & Morgan; Terence R. Coates of Markovits, Stock & DeMarco, LLC; and William Federman of Federman & Sherwood.

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  10. Should I get my own lawyer?

    You don't need to hire your own lawyer because Class Counsel are working on your behalf. These lawyers and their firms are experienced in handling similar cases. You will not be charged for these lawyers. You can ask your own lawyer to appear in Court for you, at your own cost, if you want someone other than Class Counsel to represent you.

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  11. How will the lawyers be paid?

    Class Counsel will ask the Court for attorneys' fees, costs, and expenses that will be paid from the Settlement Fund. Class Counsel will not seek more than $825,000 in attorneys' fees, costs, and expenses. Class Counsel will also request a Service Award of up to $2,500 for each Class Representative, or $12,500 total. The Court will determine the proper amount of any attorneys' fees, costs, and expenses to award Class Counsel and the proper amount of any service award to the Class Representative. The Court may award less than the amounts requested.

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  12. What claims do I give up by participating in this Settlement?

    If you do not exclude yourself from the Settlement, you will not be able to sue the Defendant about the issues in this case, and you will be bound by all decisions made by the Court in this case, the Settlement, and its included Release. This is true regardless of whether or not you submit a Claim Form. You can read the Settlement Agreement here. However, you may exclude yourself from the Settlement (see FAQ 15). If you exclude yourself from the Settlement, you will not be bound by any of the Released Claims.

    "Released Claims" means any and all past, present, and future claims and causes of action related to the Data Security Incident, including but not limited to any causes of action arising under or premised upon any statute, constitution, law, ordinance, treaty, regulation, or common law of any country, state, province, county, city, or municipality, including 15 U.S.C. § 45, et seq., and all similar statutes in effect in any states in the United States as defined below; state consumer-protection statutes; negligence; negligence per se; breach of contract; breach of implied contract; breach of fiduciary duty; breach of confidence; invasion of privacy; fraud; misrepresentation (whether fraudulent, negligent or innocent); unjust enrichment; bailment; wantonness; failure to provide adequate notice pursuant to any breach notification statute or common law duty; and including, but not limited to any and all claims for damages, injunctive relief, disgorgement, declaratory relief or judgment, equitable relief, attorneys' fees and expenses, pre-judgment interest, credit monitoring services, the creation of a fund for future damages, statutory damages, punitive damages, special damages, exemplary damages, restitution, and/or the appointment of a receiver, whether known or unknown, liquidated or unliquidated, accrued or unaccrued, fixed or contingent, direct or derivative, and any other form of legal or equitable relief that either has been asserted, was asserted, or could have been asserted by any Class Member against any of the Released Persons based on, relating to, concerning or arising out of the alleged Data Incident or the allegations, transactions, occurrences, facts, or circumstances alleged in or otherwise described in the litigation.

    The Settlement Agreement in Subsections 1.31, 1.32, and Section 13 describes the Release, Released Claims, and untimely valid claims in necessary legal terminology, so please read these sections carefully. The Settlement Agreement is available here or in the public court records on file in this lawsuit.

    The Released Claims do not include any claims arising from or relating to any conduct by Defendant after the date the Agreement is executed. The Released Claims shall also not include the right of Plaintiff, any Class Member, or any Releasing Party to enforce the terms of the Settlement Agreement.

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  13. What happens if I do nothing at all?

    If you do nothing, you will receive no payment under the Settlement for any losses incurred as a result of the Data Incident. You will be in the Class, and if the Court approves the Settlement, you will also be bound by all orders and judgments of the Court, the Settlement, and its included Release. You will be deemed to have participated in the Settlement and will be subject to the provisions of FAQ 12 above. Unless you exclude yourself, you won't be able to file a lawsuit or be part of any other lawsuit against Defendant for the claims or legal issues resolved in this Settlement.

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  14. What happens if I ask to be excluded?

    If you opt out of the Settlement, you will not have any rights as a member of the Class under the Settlement terms; you will not receive any payment as part of the Settlement; you will not be bound by any further orders or judgments in this case; and you will keep the right, if any, to sue on the claims alleged in this lawsuit at your own expense.

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  15. How do I ask to be excluded?

    To ask to be excluded from the Settlement, you must mail a letter that includes the following:

    1. the name of the proceeding, Hogsed et al. v. PracticeMax, Inc., Case No. 2:22- cv-01261-PHX-DLR (D. Ariz.);
    2. your full name;
    3. your current address and telephone number;
    4. your personal signature; and
    5. a clear statement of your intent to opt out of or exclude yourself from the Settlement.

    You must mail your exclusion request, postmarked no later than January 25, 2024, to the following address:

    Hogsed et al. v. PracticeMax, Inc.
    c/o Claims Administrator
    P.O. Box 6779
    Portland, OR 97228-6779

    You cannot exclude yourself by phone or email. Everyone who wants to be excluded from the Settlement must submit his or her own exclusion request. No group opt-outs shall be permitted.

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  16. If I don’t exclude myself, can I sue Defendant for the same thing later?

    No. Unless you exclude yourself, you give up any right to sue Defendant for the claims being resolved by this Settlement even if you do nothing.

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  17. If I exclude myself, can I get anything from this Settlement?

    No. If you exclude yourself, do not submit a Claim Form to ask for a payment.

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  18. How do I object to the Settlement?

    If you did not exclude yourself from the Class and think that the Court should not approve the Settlement, you can object to the Settlement and provide reasons why you think the Settlement should not be approved. Such notice must state:

    1. your full name, address, telephone number, and email address;
    2. the case name and docket number, Hogsed et al. v. PracticeMax, Inc., Case No. 2:22-cv-01261-PHX-DLR (D. Ariz.);
    3. a written statement of all grounds for the objection, accompanied by any legal support for the objection you believe is applicable; and
    4. your signature or the signature of your duly authorized attorney or other duly authorized representative (if any) representing you in connection with the objection.

    To be timely, written notice of an objection in the appropriate form must be mailed, with a postmark date no later than January 25, 2024, to the Claims Administrator at:

    Hogsed et al. v. PracticeMax, Inc.
    c/o Claims Administrator
    P.O. Box 6779
    Portland, OR 97228-6779

    You or your counsel shall also file any objection with the Court through the Court's ECF system or by submitting your objection to the Clerk of Court, which is located at United States District Court for the District of Arizona, 401 West Washington Street, Suite 130, Phoenix, AZ 85003-2118.

    For all objections mailed to the Claims Administrator, Class Counsel will file them with the Court with the Motion for Final Approval of the Settlement, unless the Objection(s) were previously filed on the docket.

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  19. What’s the difference between objecting and excluding myself from the Settlement?

    Objecting simply means telling the Court you don't like something about the Settlement. You can object only if you stay in the Class. Excluding yourself from the Class is telling the Court you don't want to be part of the Class. If you exclude yourself, you have no basis to object because the case no longer affects you.

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  20. When and where will the Court hold a hearing on the fairness of the Settlement?

    The Court will hold the Final Approval Hearing on March 14, 2024, 9:30 a.m. MST at the United States District Court for the District of Arizona, 401 West Washington Street, Suite 130, Phoenix, AZ 85003. The purpose of the hearing is for the Court to determine whether the Settlement is fair, reasonable, adequate, and in the best interests of the Class. At the hearing, the Court will hear any objections and arguments concerning the fairness of the proposed Settlement, including those related to the amount requested by Class Counsel for attorneys' fees, costs, and expenses and the Service Award Payment to the Class Representative.

    Note: The date and time of the Final Approval Hearing are subject to change by Court Order. Any changes will be posted at this Settlement Website, or through the Court's publicly available docket. You should check the Settlement Website to confirm the date and time have not been changed.

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  21. Do I have to come to the hearing?

    No. Class Counsel will answer any questions the Court may have, but you are welcome to attend the hearing at your own expense. If you send an objection, you don't have to come to Court to talk about it. As long as your written objection was filed or mailed on time and meets the other criteria described in the Settlement Agreement, the Court will consider it. You may also pay a lawyer to attend on your behalf at your own expense, but you don't have to.

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  22. May I speak at the hearing?

    Yes. If you do not exclude yourself from the Class, you may ask the Court for permission to speak at the Final Approval Hearing concerning any part of the proposed Settlement.

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  23. Where can I get additional information?

    The Notice and this website summarize the proposed Settlement. More details are in the Settlement Agreement, which is available here.

    You may contact the Claims Administrator by calling toll-free at 1-877-399-1153 or writing to:

    Hogsed et al. v. PracticeMax, Inc.
    c/o Claims Administrator
    P.O. Box 6779
    Portland, OR 97228-6779

    PLEASE DO NOT CALL THE COURT, THE CLERK OF THE COURT, THE JUDGE, OR THE DEFENDANT WITH QUESTIONS ABOUT THE SETTLEMENT OR CLAIMS PROCESS.

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